Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our services.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you agree to the practices described in this Privacy Policy.
Who We Are
We are a family-run property maintenance and exterior services business providing services to homeowners, landlords, HMO operators, letting agents, and commercial clients.
If you have any questions regarding this Privacy Policy, please contact us using the details provided on our Contact page.
Information We Collect
We only collect personal information that you voluntarily provide through our website contact form.
This may include:
- Name
- Email address
- Telephone number
- Details contained within your enquiry or message
We do not collect payment information through our website.
How We Use Your Information
We use the information you provide to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Communicate regarding services
- Manage customer relationships
- Improve our services
- Comply with legal obligations
We will only use your personal information for the purpose for which it was provided.
Contact Forms
When you submit information through our website contact form, your details are processed and stored using Forminator, a WordPress form management plugin.
Information submitted through our forms is used solely to respond to your enquiry and provide requested services.
Website Analytics
We may use Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information including:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- General geographic location
- Website traffic patterns
This information is anonymised where possible and is used to improve website performance, content, and user experience.
Google Analytics may use cookies to collect this information.
For more information, please refer to Google’s Privacy Policy.
Google Search Console
We may use Google Search Console to monitor website performance within Google’s search results.
Google Search Console provides website owners with aggregated information relating to search visibility and website performance. It does not provide us with personally identifiable information about individual website visitors.
Testimonials
Our website may display customer reviews and testimonials using the Real Testimonials WordPress plugin.
Any testimonial displayed on our website will only be published with the appropriate permission of the individual providing the review.
Search Engine Optimisation
Our website uses Rank Math SEO to help improve visibility within search engines.
This plugin assists with website optimisation and does not collect personal information from visitors for marketing purposes.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used for:
- Website functionality
- Contact forms
- Analytics and performance monitoring
- Security purposes
- User preferences
You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly as a result.
How We Store Your Information
We take reasonable measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
Information may be stored within:
- Website form submissions
- Business email accounts
- Customer records
- Quotation and invoicing systems
Access is restricted to authorised persons only.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Respond to enquiries
- Deliver services
- Maintain business records
- Comply with legal, accounting, or tax obligations
When information is no longer required, it will be securely deleted.
Sharing Your Information
We do not sell, rent, or trade personal information to third parties.
Information may be shared where necessary with:
- Professional advisers
- Technology providers supporting our business operations
- Government authorities where legally required
Any third parties processing data on our behalf are expected to comply with applicable data protection requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Request transfer of your information where applicable
- Withdraw consent where consent has been given
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, website functionality, or business practices.
Any updates will be published on this page.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.
Last Updated
June 2026